Customer Support Specialist - Kuwait
Job Title: Customer Support Specialist
Location: Kuwait City, Kuwait (On-site / Hybrid)
Job Type: Full-time
Category: Customer Service & Operations
Salary: KWD 450 – KWD 650 / month (Based on experience) + Performance Bonus & Visa Sponsorship / Transferable Visa (Article 18)
About the Role:
We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Kuwait. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards.
Key Responsibilities:
Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat).
Identify and assess customers’ needs to achieve satisfaction and long-term loyalty.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Maintain detailed records of customer interactions, process accounts, and file documents.
Qualifications & Requirements:
Experience: Minimum 1–2 years in Customer Service, Call Center, or Front Desk roles.
Languages: Excellent/Fluent English and Arabic communication skills (Written & Spoken).
Skills: Strong active listening, problem-solving abilities, and phone contact handling skills.
Location: Currently based in Kuwait with a transferable visa (Article 18), or ready to relocate immediately.
What We Offer:
Competitive monthly salary package (KWD 450 – KWD 650).
Work visa sponsorship / Visa transfer, medical insurance, and end-of-service benefits as per Kuwait Labor Law.
Clear career progression paths and performance incentives.