Customer Service Specialist – Riyadh (Hybrid / On-site)

riyadh

Job Title: Customer Support Specialist

Location: Riyadh, Saudi Arabia (On-site / Hybrid)

Job Type: Full-time

Category: Customer Service & Operations

Salary: SAR 6,000 – SAR 8,500 / month (Based on experience) + Performance Bonus & Transferable Iqama / Visa Sponsorship

About the Role:

We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Riyadh. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards.

Key Responsibilities:

  • Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat).

  • Identify and assess customers’ needs to achieve satisfaction and long-term loyalty.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

  • Maintain detailed records of customer interactions, process accounts, and file documents.

Qualifications & Requirements:

  • Experience: Minimum 1–2 years in Customer Service, Call Center, or Front Desk roles in Saudi Arabia.

  • Languages: Excellent/Fluent English and Arabic communication skills (Written & Spoken).

  • Skills: Strong active listening, problem-solving abilities, CRM tools proficiency, and phone contact handling skills.

  • Location: Currently based in Riyadh, KSA with a transferable Iqama, or ready to relocate immediately.

What We Offer:

  • Competitive monthly salary package (SAR 6,000 – SAR 8,500).

  • Iqama sponsorship (issuance or transfer), Class A medical insurance, and end-of-service benefits as per KSA Labor Law.

  • 30 calendar days paid annual leave + annual round-trip flight ticket.

  • Clear career progression paths and performance incentives.

 

Apply Now
Scroll to Top