Customer Support Specialist - Dubai, UAE

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Job Title: Customer Support Specialist

Location: Dubai, UAE (On-site / Hybrid)

Job Type: Full-time

Category: Customer Service & Operations

Salary: AED 4,500 – AED 6,000 / month (Based on experience) + Performance Bonus & Visa Sponsorship

About the Role:

We are seeking a dynamic, detail-oriented Customer Support Specialist to join a leading team in Dubai. In this role, you will be the front line of customer excellence, delivering seamless communication, resolving inquiries, and maintaining high customer satisfaction standards.

Key Responsibilities:

  • Manage inbound customer inquiries across multiple channels (Phone, Email, Live Chat).

  • Identify and assess customers’ needs to achieve satisfaction and long-term loyalty.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

  • Maintain detailed records of customer interactions, process accounts, and file documents.

Qualifications & Requirements:

  • Experience: Minimum 1–2 years in Customer Service, Call Center, or Front Desk roles.

  • Languages: Excellent/Fluent English communication skills (Written & Spoken). Proficiency in Arabic is a strong advantage.

  • Skills: Strong active listening, problem-solving abilities, and phone contact handling skills.

  • Location: Currently based in the UAE with a transferable visa, or ready to relocate immediately.

What We Offer:

  • Competitive monthly salary package (AED 4,500 – AED 6,000).

  • Employment visa, medical insurance, and end-of-service benefits as per UAE Labor Law.

  • Clear career progression paths and performance incentives.

 

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